Terms of Service Box springs

Terms of Service Boxspring beds

Your official proof of service

Keep your original proof of purchase of your new boxspring bed in combination with the terms of service from the service set, or your original purchase invoice of your new boxspring bed with the registered certificate you received by post or e-mail. One of these combinations is considered your official proof of service.

What is covered within the service?

Stain service

The most common stains are all covered within Protexx service*.

For furniture textiles, we clean the following stains from:

All drinks, such as:

Coffee, tea and chocolate milk
Coke and other sodas
Wine, beer and liqueur

All foods, such as:

Spaghetti, soup
Peanut butter, chocolate spread, jam
Ketchup, mayonnaise, curry

All bodily stains from humans and pets, such as:

Transpiration
Skin grease
Blood
Urine
Vomit
Feces

*For all cases outside our stain service, we will work together with you to find a suitable solution if possible. As a customer of Protexx, you enjoy a 50% discount on our normal cleaning rate.

When a stain occurs, speed is essential. Therefore, always report your stain within 3 days of its occurrence so that we can help you as quickly as possible. That way, we can keep your furniture stain-free together.

Always ensure that someone of at least 18 years old is present and make sure a clean working environment is in order for our service specialist so he can do his job properly at all times. In addition, for their own safety, our service specialists should always wear their work shoes in the house. This way we make sure that your furniture stays in peak condition. Together. Thank you.

What is excluded from the service?

The following aspects are excluded from service:

Furniture that has been used improperly
Characteristics that are part of furniture use, such as normal wear and tear, wear marks and discoloration
Stains caused by chemicals, transport or during assembly
The service is personal and non-transferable

Please note: Protexx is not a cleaning subscription, it is a stain service. Accumulated stains and general soiling are not covered within the service.

Do you have a stain that is not covered within the service or do you still have a need for a full furniture cleaning? We are happy to help with that as well! For all cases outside the service conditions, we will work together with you to find a suitable solution if possible. If you would like to make use of this, please contact our Customer Care team they will be happy to help.