service-aanvraag

Terms of Service Seating furniture

Please note: These terms of service only apply in the Netherlands, Belgium, Luxembourg, France, Germany, Austria and Switzerland. 

Your Official Proof of Service

Keep your original proof of purchase for your new seating furniture together with the terms of service from the service set, or your original proof of purchase for your new seating furniture with the registered certificate you received by post or e-mail. One of these combinations counts as your official proof of service.   

What's Covered?

Stain service

For textiles, microleather and covered leather, we clean stains from:

All drinks, including:

  • Coffee, tea and chocolate milk
  • Coke and other soda
  • Wine, beer and liqueur

 All foods, including:

  • Spaghetti, soup
  • Peanut butter, chocolate spread, jam
  • Ketchup, mayonaise, curry
 
 All bodily stains from humans and pets, such as:

  • Transpiration
  • Skin oils
  • Blood
  • Urine
  • Vomit
  • Feces

For covered leather only, we also clean/repair:

  • Stains from clothing (e.g., jeans)
  • Stains from cosmetics (e.g., lipstick, nail polish)
  • Ballpoint pen, washable ink and glue
  • Adverse effects caused by medication use
  • Craquelé effect 
  • One-time repair of pet bite marks 
  • Minor burn marks or holes
 

 

A stain? And do you have one of our cleaning products? Then use this first to remove the stain yourself. Didn’t work? Then report your stain within 3 days via protexx.nl. This ensures the best chance of a successful cleaning. Our Customer Care team is here to help.  

Ensure that someone aged 18 or older is present during the service visit. Make sure the work area is clean and safe for the specialist to work properly. For safety reasons, our specialists must wear work shoes indoors. Together, we’ll keep your furniture in peak condition. Thank you for your cooperation.

What is excluded from the service?

The following are not covered by the service:

  • Improper use or abuse of the furniture
  • Characteristics that are part of furniture use, such as normal wear and tear, wear marks and discoloration
  • Stains or damage caused by chemicals, transport, delivery or assembly
  • The service is personal and non-transferable
 
 
Please note: Protexx is not a cleaning subscription, it is a stain service. Accumulated stains and general soiling are not covered within the service.
 
Do you have a stain or a problem that is not covered within the service? Then, if possible, we will work with you to find a good solution. As a Protexx customer, you are eligible for the special Protexx consumer rate. For prices or questions, please contact our Customer Care team at protexx.nl/en/customer-service. The terms and conditions on this website are a general summary. After registering your product, you will receive a personal certificate with the definitive terms of service that apply to you.