Terms of Service Seating furniture

Official proof of service

Keep your original proof of purchase of your new seating furniture in combination with the terms of service from the Service Set, or the certificate you received by post or email. One of these combinations is considered your official proof of service.

What is covered within the service?

Stain service

For textiles and covered leather, we clean the following stains from:

All drinks, such as:

Coffee, tea and chocolate milk
Smoothies and fruit juices
Coke and other soft drinks
Wine, beer and other alcoholic drinks

All foods, such as:

Spaghetti sauce, pizza, soup
Peanut butter, chocolate spread, jam
Gravy, ketchup, mayonnaise

Bodily stains from humans and pets, such as:

Transpiration
Skin grease
Blood
Urine
Vomit

Only with covered leather we also clean/repair:

Stains caused by clothing such as from jeans
Stains from cosmetics such as lipstick and nail polish
Stains from ballpoint pen, washable ink and glue
Craquelé effect
Bite marks from pets (once)
Small burn marks and burnholes

* To increase the chances of a successful stain removal, it is important that we can provide you with a quick service. We would therefore kindly ask you to always report your stain within 3 days of its occurrence.

Always ensure that someone of at least 18 years old is present and make sure a clean working environment is in order for our service specialist so he can do his job properly at all times. In addition, for their own safety, our service specialists should always wear work shoes inside the house. This way we make sure your furniture stays in peak condition. Together. Thank you.

Exceptions

The following aspects are excluded from service:

Furniture that has been used improperly, such as in cases of fault, intent and/or violence.
Product- and material-related characteristics, such as normal wear and tear, regular signs of usage and discoloration.

In cases not included within the terms of service, we will always collaborate with you to find the most suitable solution if possible. In such cases, we charge only 50% of our normal consumer rates. If you are interested, please contact our Customer Care team.